1 reviews | Active since May 2011
Disappointed
I have been a happy customer of Kalahari for many years and was very sceptical when Takealot took over. However, I decided to give it a try and every time I ordered something, I was amazed by their fantastic service and products. Until last week. I placed an order on 19 December 2015 for weekend delivery on 20 December 2015. Payment confirmation was received. When I still have not received my package on the morning of 21 December 2015, I sent an e-mail and only received a response on the morning of 22 December 2015. I was not given any explanation as to why the delivery was delayed, but was assured that the package would be delivered before 17:00 on the 22nd. It was only delivered at 17:27. My daughter placed an order on the same day than I did and her package was delivered on the 20th as promised. Something must have gone very wrong at Takealot and I am very disappointed, to say the least.
Thank you for taking our complaints team's call to go over the details of your recent experience and to apologise for the below par service you've received. You're right in saying that this isn't our usual high standard and we're disappointed to know we've let you down with your recent delivery. We always endeavour to keep customers up to date on any development with their orders and we're sorry that this was only done after you queried the delay.
We rely on feedback from our customers to make sure that we are meeting their expectations as best possible. We therefore thank you for your time today to discuss this experience and we will appreciate your continued support.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to go over the details of your recent experience and to apologise for the below par service you've received. You're right in saying that this isn't our usual high standard and we're disappointed to know we've let you down with your recent delivery. We always endeavour to keep customers up to date on any development with their orders and we're sorry that this was only done after you queried the delay.
We rely on feedback from our customers to make sure that we are meeting their expectations as best possible. We therefore thank you for your time today to discuss this experience and we will appreciate your continued support.
Kind Regards,
takealot.com