Disapointing \customer care"experience"""

I was initially impressed with service received via AUTO RESPONSE emails & correspondence from Takealot UNTIL I contacted the call centre for 'assistance'. My order was due for delivery today before 5pm, I called and spoke to an agent who confirmed my delivery will be here before 5pm. 5pm came & I am awaiting my order, I initially contacted Fedex as they are due to due to deliver my package, however, I was advised I would need a tracking number - which is not provided. I feel the agent at that stage should have contacted Fedex to enquire or confirm the package will still be delivered by 5pm as per my confirmation received via email and text notification. I then called back and spoke to Wendy, I advised Wendy I am due to receive a package before 5pm which her colleague confirmed however it has still not been delivered. Wendy went on to advise me that this package had in fact NOT been sent out that she can not see it has from her end as it is due for delivery tomorrow, I then AGAIN told Wendy her colleague confirmed it would be delivered before 5pm and I told her what I could see from my side, package was sent out at 7.55. Truly disappointed in what I thought was a good experience