VM
Vinne M

1 reviews | Active since Apr 2021

28 Dec 2022, 10:53

Disapointed Customer

i place an order for a bottle of pills end of October and i received the the order first week of November. I noticed that the pills expired in September so i decided to send it back the next day. They came with the same week to bring a replacement bottle just to find out that the seconded bottle expired in May so i decided to give the delivery guy back that bottle telling him i rather get a refund because it looks like all the bottles are expired. They credited me my refund a week later only to find that they took the refund back that same day. I told them that i wanted to place an order and add my refund to that new order i was placing. This calling everyday has been happening from around the 20th of November and today is the 28th of December and still no joy. The money i have sent calling them everyday is more that the refund itself. I placed a new order worth R4400 and i explained that you guys rather loose an order that big for R380 for me that doesnt make sense. The frustration of calling everyday and explaining the same story over and over and lets not forget the promises for the consultants to call back which they never do. Even when they check my profile its only to find that the previous consultant didnt even log any complaint. The new order worth R4400 that i placed i eventually asked them to cancel it untill i get my refund. Up till now im still waiting for them to call back. Im so angry with the service i have gotten from this company and to make matters worst when i ask to speak to the manager they tell me that they dont have a manager which is odd because every call center has a manager or team leader.

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