TM
Tryphosa M
1 reviews | Active since Feb 2014
15 Dec 2015, 11:47
DISAPOINTED
I ordered two pairs of running shoes. got a message that delivery will be made on Monday before 5 pm. I tracked the order at about 10am on the monday only to notice that DELIVERY FAILED. I then called the call center and was given some stupid excuse as to why they didnt deliver. The lady i spoke to said she will call the couriers and they should probably delivery before 7pm same day. Still no delivery was made. This morning i called again and i get told \DELIVERY FAILED: DANGEROUS AREA". ***??? im in Benoni how is Benoni dangerous area for the driver? I asked that i speak to the manager"
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takealot.com's replyOfficial
15 Dec 2015, 13:02Hello Sourworm,
We're sorry for not delivering your order to you as expected and for the troubles you've had with our call centre when you contacted us to query the delay. Our complaints team is liaising with the relevant courier to get clarity on the reason for missing your delivery. They'll be in touch with you as soon as they've received feedback on the matter and they'll make sure that your parcel is delivered to you ASAP.
Shopping with us isn't supposed to be this frustrating and we'll do our best to get this matter sorted out today still.
Kind Regards,
takealot.com
We're sorry for not delivering your order to you as expected and for the troubles you've had with our call centre when you contacted us to query the delay. Our complaints team is liaising with the relevant courier to get clarity on the reason for missing your delivery. They'll be in touch with you as soon as they've received feedback on the matter and they'll make sure that your parcel is delivered to you ASAP.
Shopping with us isn't supposed to be this frustrating and we'll do our best to get this matter sorted out today still.
Kind Regards,
takealot.com
Best regards,
takealot.com's reply15 Dec 2015, 13:02
Official
Hello Sourworm,
We're sorry for not delivering your order to you as expected and for the troubles you've had with our call centre when you contacted us to query the delay. Our complaints team is liaising with the relevant courier to get clarity on the reason for missing your delivery. They'll be in touch with you as soon as they've received feedback on the matter and they'll make sure that your parcel is delivered to you ASAP.
Shopping with us isn't supposed to be this frustrating and we'll do our best to get this matter sorted out today still.
Kind Regards,
takealot.com
We're sorry for not delivering your order to you as expected and for the troubles you've had with our call centre when you contacted us to query the delay. Our complaints team is liaising with the relevant courier to get clarity on the reason for missing your delivery. They'll be in touch with you as soon as they've received feedback on the matter and they'll make sure that your parcel is delivered to you ASAP.
Shopping with us isn't supposed to be this frustrating and we'll do our best to get this matter sorted out today still.
Kind Regards,
takealot.com
Best regards,