Dirty Hairbrush recieved

I purchased a One Step 3in1 hair dryer on the 7th June and collected it today 12 June at the Hilfox warehouse, I decided to open the hairdryer at work, while opening the package i noticed the box seemed a bit damaged and it was re-sealed with cellotape, i opened the box to find an oily brush with hair all over it, now how on earth did i receive a used HAIR brush. come on, this is such an inconvenience, driving to collect the package and experiencing this. i logged a refund and requested a replacement, but now i cant even change the collection address i had to reschedule to date for collection, can someone please call me to urgently resolve this disgusting query on ***