Difficult to communicate with

You guys reading this are going to think that I am completely mad when you are done reading my review. I ordered some items from takealot and they arrived within a few days however, there were extra items in my parcel. Items that I did not order or pay for. These items' value are a lot more than my purchase. So I decided to do the responsible thing and let takealot know about there mistake, afterall I did not pay for these items therefore they are not mine to keep. It is extremely difficult to contact takealot, they do not answer emails or phone calls because "Covid". Anyway so I eventually managed to get somebody to reply to my email and I was promised they would come and pick it up the next day. So in short I have sent multiple emails asking them to come and collect their stuff, they promisse to send a courier again and then when the courier is supposed to come they are a no show. This has been going on for a month. I have an email communication chain longer than the N1, always a different person who responds, never the same. So I guess I am a complete idiot because who in their right mind would try to return free stuff. I just want to do the right and honest thing and I feel takealot should make it easy for their clients to do so. I don't want a gold star for my honesty I just want takealot to do their job. The worst part is that the extra items that were sent to me is probably one of the other takealot complaints on here because their items were not delivered. Shame shame shame