cC
christopher C
1 reviews | Active since Feb 2013
08 Dec 2015, 11:05
Did not receive my package
Was told that my package would be delivered on Monday 07 December 2015 and it was not delivered. Then I received an email today 08 December saying my package was delivered but I HAVE NOT RECEIVED ANYTHING!!!!! How can you say you have delivered something to me but I have not received it??? I want a new order sent free of charge or my money back... Pathetic
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takealot.com's replyOfficial
08 Dec 2015, 11:41Hello chris croff,
Under no circumstances should any parcel be delivered to anyone other than the person who placed the order, unless express permission has been given to do otherwise. We apologise for the concern this incorrect delivery has caused you. We've brought this to the attention of our courier management team who will address this mistake with the responsible courier team.
Thank you for taking our complaints team's call to assist with this matter. They are liaising with the relevant departments to confirm if delivery is possible for today. Our team will keep you posted on any developments w.r.t. this matter and we promise we'll do everything we can to get this resolved today still.
Kind Regards,
takealot.com
Under no circumstances should any parcel be delivered to anyone other than the person who placed the order, unless express permission has been given to do otherwise. We apologise for the concern this incorrect delivery has caused you. We've brought this to the attention of our courier management team who will address this mistake with the responsible courier team.
Thank you for taking our complaints team's call to assist with this matter. They are liaising with the relevant departments to confirm if delivery is possible for today. Our team will keep you posted on any developments w.r.t. this matter and we promise we'll do everything we can to get this resolved today still.
Kind Regards,
takealot.com
takealot.com's reply08 Dec 2015, 11:41
Official
Hello chris croff,
Under no circumstances should any parcel be delivered to anyone other than the person who placed the order, unless express permission has been given to do otherwise. We apologise for the concern this incorrect delivery has caused you. We've brought this to the attention of our courier management team who will address this mistake with the responsible courier team.
Thank you for taking our complaints team's call to assist with this matter. They are liaising with the relevant departments to confirm if delivery is possible for today. Our team will keep you posted on any developments w.r.t. this matter and we promise we'll do everything we can to get this resolved today still.
Kind Regards,
takealot.com
Under no circumstances should any parcel be delivered to anyone other than the person who placed the order, unless express permission has been given to do otherwise. We apologise for the concern this incorrect delivery has caused you. We've brought this to the attention of our courier management team who will address this mistake with the responsible courier team.
Thank you for taking our complaints team's call to assist with this matter. They are liaising with the relevant departments to confirm if delivery is possible for today. Our team will keep you posted on any developments w.r.t. this matter and we promise we'll do everything we can to get this resolved today still.
Kind Regards,
takealot.com