JP
JOHAN P
1 reviews | Active since Jul 2011
13 Jan 2016, 09:05
Did not deliver goods at advertised price.
I saw an ad on their website showing sleeping bags advertised at 99% discount. I bought 4 sets (2 per set) and they refused to honour the deal. According to them it was an error and they are entitled to cancel the order, however if you go to a real store an see a product with a price tag they HAVE to give it to you at the advertised price. I cannot see what make a virtual store different. Even worse is that they only took my money AFTER they said it was a mistake and didn't refund it out of their own. Only after I inquired about the money did they do a refund. Their excuse was that there is a credit available to me. I will also take this to the consumer protector as well as court if I have to.
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Replies (1)takealot.com's replyOfficial
13 Jan 2016, 10:31Hello johanjenny,
We regret your disappointment at the pricing error that occurred our website. Mistakes like this can happen. However, we picked up the error before completing your order by making delivery to you. We cancelled your order as our terms and conditions permit us to do.
We hope that the above explanation and the voucher that we have offered you, will help to restore some goodwill in takealot.com.
Regards
Takealot.com
We regret your disappointment at the pricing error that occurred our website. Mistakes like this can happen. However, we picked up the error before completing your order by making delivery to you. We cancelled your order as our terms and conditions permit us to do.
We hope that the above explanation and the voucher that we have offered you, will help to restore some goodwill in takealot.com.
Regards
Takealot.com
takealot.com's reply13 Jan 2016, 10:31
Official
Hello johanjenny,
We regret your disappointment at the pricing error that occurred our website. Mistakes like this can happen. However, we picked up the error before completing your order by making delivery to you. We cancelled your order as our terms and conditions permit us to do.
We hope that the above explanation and the voucher that we have offered you, will help to restore some goodwill in takealot.com.
Regards
Takealot.com
We regret your disappointment at the pricing error that occurred our website. Mistakes like this can happen. However, we picked up the error before completing your order by making delivery to you. We cancelled your order as our terms and conditions permit us to do.
We hope that the above explanation and the voucher that we have offered you, will help to restore some goodwill in takealot.com.
Regards
Takealot.com
