Deteriorating service from Takealot

MRRN-J7AKB-68W7 I normally only give good reviews, just ignore the bad ones, but after spending more than R35k on a cell phone, this could not be left unsaid. What do you do when a company does not want to help you? The grown-up way to to resolve it with them directly, at least that is what i would prefer my customers would do, but i have been trying since 13 Oct, get passed from once literate consultant to the next. There is a ticket system, you give them the reference number, but no, you have to explain it from the start again, because they cannot read. In the past i have given Takealot 5 star reviews everywhere, but i will have to retract all of them. They employ the cheapest staff, you cannot ask for a manager, as no one is available, ever. And they simply REFUSE to call you back. Last consultant, Dale.M, misread the message so severely, i think he just couldn't be bothered to read the ticket and selected the first auto response he could click on. It is about moving tickets, not helping customers, right? Where is the Kalahari staff, and the team from a year back? You are more interested in building new warehouses than serving customers. You send the me wrong stuff, FFS, just fix it, it should not be this hard...