Deteriorating service...
I placed an order Thursday evening, did my payment, paid a little extra for next day delivery, and usually I had no problems, this time it seems their service is trying to be on par with general govermental services.<br> <br> I was wondering why I had no confirmation of payment received and eventually sent them an email at about 11h00 to try and find out what is going one, since the call center just died each of the times I phoned it. After 16h30 I am finally informed they do not have the proof of payment, 16h50 I sent them proof of payment and just my residential address for a weekend delivery since Monday till Friday I am usually at the office, since then no response.<br> <br> I just find the lack of feedback appalling, it is like everything is flowing, then suddenly BAM! No more response for you.<br> <br> Really poor service experience.
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
20 Apr 2015, 11:55Hello Heinz83,
Sorry for the poor communication with this situation & that you missed out on the next day delivery because of it. We always try & get to our e-mails as quickly as possible to avoid situations like this & apologise for not tending to this one in time. We've assigned this to our complaints team to look into & we'll try & get this resolved ASAP.
Please allow them a few minutes to look into why payment wasn't picked up & to make sure that we've received your proof of payment. We'll then be in touch to get this resolved as quickly as possible.
Sincerely,
takealot.com
Sorry for the poor communication with this situation & that you missed out on the next day delivery because of it. We always try & get to our e-mails as quickly as possible to avoid situations like this & apologise for not tending to this one in time. We've assigned this to our complaints team to look into & we'll try & get this resolved ASAP.
Please allow them a few minutes to look into why payment wasn't picked up & to make sure that we've received your proof of payment. We'll then be in touch to get this resolved as quickly as possible.
Sincerely,
takealot.com
Best regards,
takealot.com's reply20 Apr 2015, 11:55
Official
Hello Heinz83,
Sorry for the poor communication with this situation & that you missed out on the next day delivery because of it. We always try & get to our e-mails as quickly as possible to avoid situations like this & apologise for not tending to this one in time. We've assigned this to our complaints team to look into & we'll try & get this resolved ASAP.
Please allow them a few minutes to look into why payment wasn't picked up & to make sure that we've received your proof of payment. We'll then be in touch to get this resolved as quickly as possible.
Sincerely,
takealot.com
Sorry for the poor communication with this situation & that you missed out on the next day delivery because of it. We always try & get to our e-mails as quickly as possible to avoid situations like this & apologise for not tending to this one in time. We've assigned this to our complaints team to look into & we'll try & get this resolved ASAP.
Please allow them a few minutes to look into why payment wasn't picked up & to make sure that we've received your proof of payment. We'll then be in touch to get this resolved as quickly as possible.
Sincerely,
takealot.com
Best regards,