NR
Nadia R

1 reviews | Active since Mar 2012

26 Nov 2016, 04:26

Despicable Service & Policy

<p>I purchased a patio set from takealot. The description says grey but the picture is black, so naturally I assumed it would be a very dark grey. Turns out, it's actually a light, silver grey. Because I bought the couch on the daily deal, they are basically refusing to exchange it for the black one as depicted in the photo. I called and spoke to a manager who was extremely rude and unhelpful. He just kept repeating that I should read the description and not go off of the photo. Does the consumer protection act not apply to takealot?? How difficult is it to just make an exception and supply me with the black one as was falsely advertised instead of telling me I would have to cancel my order and now order the EXACT SAME set in black for R2000 extra because that colour is not on special?!?!?! And to top it all off, they have let me know that an item that said 3-5 days delivery will actually now be taking more than 2 weeks to arrive!!!!! </p>

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Replies (1)
takealot.com
takealot.com's reply26 Nov 2016, 17:38
Official

Hello N23vR,

We are so sorry for the troubles with your latest order.

Thank you for accepting our call today and allowing us to assist you.

We hope we can solve this in an efficient manner and hope to restore your faith in us.

Regards

Takealot.com