Despicable behavior and service

Gauteng takealot has been **********. I ordered a 4 plate gas stove on Monday and paid for next day delivery. I stayed home whole of Tuesday to get an sms indicating that I was not home. I went outside to check but nothing and no one. No one called me and I kept tracking my order. At 16h45 (my times are precise) I went to Sunnyside takealot pickup point and they confirmed as per their computer that apparently I was not home. I then received a call, doesn't say who the person is except for it's takealot and I'm outside. Unprofessional and rude. I got the name at the pickup point that it is Gomotso Goribe. She **** on the system indicating that I wasn't home because when I asked her, she says that she was at fault. I tell her to wait for me at home, while she insist I wait in Sunnyside. I informed her that I will not do that since I paid R90 for my delivery at home. On my way home, I receive another call from the office ***, also no name and asks me if this Gomotao can sign off to say the parcel was delivered before 5. I did not receive my parcel, now how can I give such a go ahead. I get home, a car is waiting. The person does not greet or say who they are. They just give me the stove. I asked if ai have to sign anywhere and with an attitude she says why and no. I told her I will complain about this horrific behavior as this is not my first time I have ordered from takealot. Yesterday, 17 July and this morning, 18 July, I receive sms indicating that my order is on it's way. This morning with two sms, I received one saying that my order will be delivered before 5 then seconds later, I have signed off for this parcel. I did not sign off anything. Apparently, I received my parcel at 07h46, 18 July, when I was not even home. This is despicable from a big company such as takealot. I am unpleased, horrified and very unsatisfied by this behavior. I had sent a complaint to takealot but I guess they wanted to cover their sorry so called unprofessionalism by sending sms that I received my parcel. This is not on and if this is how you conduct yourself as a company, I will spread the word of such behaviors to other people who use your app.