DEPLORABLE customer service who reply on "copy & paste" responses.

I have ordered and received delivery of the LG SL5YF 2.1ch Sound Bar with DTS Virtual:X Sound. (Order No.:#***6)

While opening the box and removed the various components, it was very clear that the product has been previously opened and used.

The plastic bags containing various items e.g. power cables, batteries etc. were torn and unsealed, some re-taped with sellotape. The cable ties were removed from the cables. There were additional packaging material (empty plastic bags) inside the box, with no items inside the bags. In addition, there were multiple items in some of the other bags.

Both speakers were covered in fingerprints, dust and with clear signs of use/dust on the footpads.

I have thoroughly checked and the system seems to work fine. However, when I purchase and item (and pay good money for it) I reasonably expect to receive a NEW, UNUSED item.

Upon sending an on-line inquiry to the call centre with a request to please investigate and let me know if the item was previously used by Takealot or your LG supplier, I received a very standard "copy & paste" reply from the agent Vuyolwethu Mhlaba. He/she did not address any of of by concerns and I was left feeling like a burden rather than a valued client.

After replying to Vuyolwethu's response to my email that I do not appreciate the "copy & paste" response, he/she rep**** with yet another and exactly the same "copy & paste" response as before.

My concerns have not been addressed and are, as yet, still unresolved.

This is DEPLORABLE customer service!