Demonstrable incompetence.

I have been a Takealot Customer for many years, but there has been a significant decline in service levels and product quality recently. The only reason this review is One Star, is there wasn't a No Star. I ordered two very expensive cables from Takealot and asked for express delivery as I needed these items for an event on Friday, and to their credit they did deliver the product in time. However the wrong product was delivered. I film at events and these cables were to connect cameras to vision mixing equipment and I ordered Black and Silver cables. Black because one doesn't need any potential distractions on the image and the plugs are silver. The cables which arrived were the Gold/Cotton colour, entirely unsuitable unless you are looking to impress someone with "BLING". So I asked for them to exchange them for the correct colour, and I alerted them within 30 minutes of the delivery. Well trying to get TAKEALOT to do anything efficient is an exercise in futility. Why they can't just send the correct product and do a swop over is beyond me. Well they collected the return on Friday, obviously asses the returns and then proudly announced that they would send the replacement product on Tuesday. (So much for express delivery...). Well the Takealot Deliver person called me and I went to the door to collect and I checked it in front of her. Yet again, the wrong product, but because I had opened the box she couldn't take it back, I have to get the company to arrange a collection yet again. It seems to me that in our modern world of instant communication, things take an inordinate amount of time to actually happen. So Yet again, the wrong product has been supp**** and trying to actually communicate with anyone in management at Takealot is an exercise in futility. And, of course, I am now expected to sit here waiting at their behest for them to collect their wrongly delivered (twice) product.