Demi Lin - Wowed by Customer Service

I purchased a bag online from [URL Removed] for my daughter to use for school. Looking at the price and product, it seemed like a very sturdy & good quality bag. Unfortunately the bag didn't make it and within 6 months it was faulty. I contacted Takealot and they arranged for the bag to be collected for inspection. Thereafter I received the news that I would be getting a credit in my Takealot account, however and unfortunately I could not find something suitable for my child's needs to replace the bag. I emailed back to rather request a refund, because this would enable me to shop at a different store to get my daughter a new bag. Firstly this was declined & I did not agree with it. Then Demi took charge & took my matter to higher management.<br> Demi got my refund approved. Now THAT is customer service!!! Demi you are a good asset to Takealot!!!<br> You wowed me and made our day. Thank you Demi Lin :)