1 reviews | Active since Feb 2014
Delivery times changed without informing customer - dishonest & misleading
<p>I placed an order (all items indicated as "in-stock; Order # ********** ) on 3 January 2017 and the anticipated delivery date was indicated as 6 January 2017 during the whole checking out process as well as per the order confirmation received. However, this date was suddenly changed to 09 January 2017 in the payment confirmation e-mail (i.e. AFTER I paid, which I did immediately as part of placing the order). I always use the estimated delivery date to determine when and how I want to order, so I find them changing the date (only after a customer has already paid), very dishonest and misleading!!!! What if the order was urgent and I needed the items by the 6th? They just go and change the date without informing the customer and I find that totally unacceptable. I called customer service, but they could not really provide me with a satisfactory explenation - only said 1 item had to come from Capetown, but could not really provide an excuse when I said I am aware of that and that is why I thought the 3 and a half days available before the initally indicated delivery date should have been more than suficient. This is also not the first time that they have one this to me - does not help to complain because they don't change or try to fix the issue!!</p>
