1 reviews | Active since Mar 2014
Delivery Time
<p>I order 2 items on Takealot.com last week Thursday. As soon as I placed the order, I called Takealot.com soon after placing the order on Thursday to inform them that due to my work, I might be at Newlands which is the delivery place I had written on the order, however, I requested to be contacted by the Delivery man or courier a day before the delivery takes place to ensure that I won't working from another client's premises, since there wont be anyone to accept the pacel where I stay during the day. The agent I spoke informed that it would not be an issue. I then emailed takealot.com to inform them that I will not be in Claremont tomorrow, and that the items should be delivered to my Kensington address, and also enquired as to how come I had not received any call regarding the delivery. Initially, an agent called Xola Mana informed me that the address could not be changed, and I then after I explained that I had called already on Thursday regarding the delivery, and the agent then informed me that the delivery could take up to 3 working days if they change the address which I found totally prespoterous!!! </p> <p>Their warehouse is in Montague Gardens, and that's way closer to Maitland (Kensington) than driving all the way to Newlands?... I honestly do not understand the logic or lack thereof?...</p> <p>Even if the items aren't coming from your warehouse, Newlands is not far at all from Kensington?... Instead of driving to Newlands, why not just drive to Kensington?...</p> <p>My worry is that I do not have 3 days to wait for a delivery which is schedule for tomorrow, in 3 days I might be working elsewhere since I'm a consultant, and work according to client's premises and schedules.</p> <p> </p> <p>Why even promise me that I would be contacted to confirm a place of delivery; and why even promise that this would not be an issue???... The admin related problem I've experienced with Takealot.com (from the Kalahari.com) to date are making it extremely hard for to consistently shop on their site, and I think this is the last purchase I'll be making on their site if this is not soted out asa!!!</p>
Hello Krakri.Ak,
We are terribly sorry about the miscommunication regarding our processes around address change requests that contributed to the unpleasant experience you had with us recently.
We have tried to contact you via telephone to clarify a few details with you, but to no success.
We have escalated your concerns to the relevant department to be actioned accordingly and we have sent you an email in the meantime where we will communicate feedback to you once we receive a response.
Regards
Takealot.com
Hello Krakri.Ak,
We are terribly sorry about the miscommunication regarding our processes around address change requests that contributed to the unpleasant experience you had with us recently.
We have tried to contact you via telephone to clarify a few details with you, but to no success.
We have escalated your concerns to the relevant department to be actioned accordingly and we have sent you an email in the meantime where we will communicate feedback to you once we receive a response.
Regards
Takealot.com
Considering All... Takealot.com delivered timely and as per the agreed. I hope that in future theres some alignment between what clients get told and what can be done among your stuff as it's frustrating to deal with one person who tells you something else and another person who tells you the exact opposite.
I am very happy that this was resolved timely, and for that I'm thankful.
Regards
Akhona
Considering All... Takealot.com delivered timely and as per the agreed. I hope that in future theres some alignment between what clients get told and what can be done among your stuff as it's frustrating to deal with one person who tells you something else and another person who tells you the exact opposite.
I am very happy that this was resolved timely, and for that I'm thankful.
Regards
Akhona
