Delivery that takes decades no communication to customers

purchased a TV on 02/12/2025, with delivery scheduled for 05/12/2025. However, I received no delivery and didn’t even get an SMS update. I called and spoke to more than seven different customer care agents to follow up, but I was given the runaround with no clear information about where my delivery was.

It somehow took four days for the item to get from Johannesburg to Polokwane with no updates. I eventually received feedback that my order was out for delivery, and I had to rearrange my schedule to accommodate their uncertain delivery times. For two consecutive days, the app claimed that I was not available to receive the delivery, which is impossible considering the time and effort I spent following up.

I am extremely disappointed and will definitely not be ordering from this company again.