Delivery team poor service

Takealot made me wait the entire day until 16:19 on Friday 2 January, without any notification that they were too busy to deliver. Instead, I received a lie, via sms saying that I wasn't available and that's why they didn't deliver. Imagine sitting the whole day waiting for a delivery? Then being **** to and insulted. I sent an email requesting that they not deliver to me on the weekend as I'm not home, as I was unable to reschedule because I previously rescheduled. The Agent failed to stop them from delivering the weekend despite my request, and not only did their delivery team wake me up at 6am with their sms notification, but they failed to adhere and tried to deliver when I wasn't there.

Instead of getting the delivery team to jack up and arrange the delivery, they cancelled the order. Very poor service!!

Takealot should consider giving customers delivery slot options, like other retailers have. Making customers sit during New Year holidays, the whole day at home, waiting for their delivery, then failing to deliver, and then not even having a time slot available to make up for it, is just a terrible system. It's bad enough having to set an entire day aside.. but when they then don't even deliver... it's infuriating!