Delivery sucks

Good day

"Takealot delivery team" I am not satisfied with the service i have been getting this past few days,

I placed an order on the 25th of November, I was told my delivery will arrive on the 26th of November, the delivery guy came on that day between 7-8am and asked asked security to buzz the wrong unit number from security complex, the lady answered, went to security gate and she confirmed the delivery ain't for her. The driver took the order/delivery package back with him. I nevergot any notification about the order until I track it and it said "delivered and signed". I assumed it was signed by my husband as i included him contact for delivery. Not of us were made aware of the signing. When i got back from work i went to security and they confirmed delivery was taken back and the driver gave them another unit not 13201. I called the customer service, the very same day and I was told they will excalate it. I'm only receiving emails that says "rate us/our services us"....nothing regarding my order. Today 28th i went to the nereaset pickup point, they told me if our drives didn't find you they return the order. This is unacceptable because he didn't confirmed the delivery by asking for an identification. He didn't even called. There is my cellphone number on the profile why the drives can't communicate with us or ask where am I as he was told by the "wrong customer" that they're not expecting any deliveries. I fail to understand this because on the delivery package/box there must where my information is written which is the correct information from your system. One of the item I bought I was supposed to take it with to a ****ing today now I'm stuck even decided not to go to wedfing because all is ruined by your employee as I I didn't get that present.

I am definitely sure that if it was cash on delivery things were gonna be quicker but now I already paid for this so i must wait for some *********** worker's to are giving me a false hope i even thought this was done deliberately to ***** my order. We don't even receive information that you order is on its way with ***x car and registration and the driver is ***x for example Uber Eats system is so perfect.

I am very unsatisfied with this i feel like its my first delivery with takealot but previous packets were superbly done in a correct manner as the driver calls me once they arrive and I will give them a response whether I'm coming/leave the parcel or return with.

If this is not rectified in 48 hours i wand a refund immediately.