tM
thabitha M
1 reviews | Active since Dec 2015
07 Dec 2015, 08:53
delivery still pending
I have purchased babyc****at at takealot since 2015-11-30 until to date I haven't received my parcel. The staff is not so helpful ,they keep telling me about skynet,skynet is a 3rd party to takealot not me,i bought the product from takealot not from skynet so ,takealot should make sure I get the right product, at the right time,at the right place,at the right price, I do not care about their arrangement with the 3rd party courier that's their baby. I just want my parcels delivered as promised because I paid for them. Takealot service is the worst service ever.
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takealot.com's replyOfficial
07 Dec 2015, 14:22Hello maiteee,
Thank you for taking Sheena from our complaints team's call to apologise for messing you around with this order's delivery. It's unacceptable that this parcel has been rescheduled multiple times and that we've failed to deliver on any of the promised dates. We're in the process of investigating what has caused these failures and we'll address it accordingly with the responsible parties. We are sorry for not getting this delivery sorted out sooner and for the frustration this has caused you. We'll make sure that your parcel is delivered to you by 4pm today. Our complaints team will monitor it's progress to ensure everything goes smoothly from hereon.
Sincerely,
takealot.com
Thank you for taking Sheena from our complaints team's call to apologise for messing you around with this order's delivery. It's unacceptable that this parcel has been rescheduled multiple times and that we've failed to deliver on any of the promised dates. We're in the process of investigating what has caused these failures and we'll address it accordingly with the responsible parties. We are sorry for not getting this delivery sorted out sooner and for the frustration this has caused you. We'll make sure that your parcel is delivered to you by 4pm today. Our complaints team will monitor it's progress to ensure everything goes smoothly from hereon.
Sincerely,
takealot.com
takealot.com's reply07 Dec 2015, 14:22
Official
Hello maiteee,
Thank you for taking Sheena from our complaints team's call to apologise for messing you around with this order's delivery. It's unacceptable that this parcel has been rescheduled multiple times and that we've failed to deliver on any of the promised dates. We're in the process of investigating what has caused these failures and we'll address it accordingly with the responsible parties. We are sorry for not getting this delivery sorted out sooner and for the frustration this has caused you. We'll make sure that your parcel is delivered to you by 4pm today. Our complaints team will monitor it's progress to ensure everything goes smoothly from hereon.
Sincerely,
takealot.com
Thank you for taking Sheena from our complaints team's call to apologise for messing you around with this order's delivery. It's unacceptable that this parcel has been rescheduled multiple times and that we've failed to deliver on any of the promised dates. We're in the process of investigating what has caused these failures and we'll address it accordingly with the responsible parties. We are sorry for not getting this delivery sorted out sooner and for the frustration this has caused you. We'll make sure that your parcel is delivered to you by 4pm today. Our complaints team will monitor it's progress to ensure everything goes smoothly from hereon.
Sincerely,
takealot.com