1 reviews | Active since Jun 2011
DELIVERY SIDE GIVES TAKEALOT A BAD NAME!
Used to loved the hassle free nature of takealot but recently delivery of goods is an inconvenience!<br> Last week the delivery guy brought me the wrong order, luckily I sneaked a peak into the box and saw it wasn't my order and immediately notified the driver who took it back and then 2 hours later brought me the correct parcel.<br> <br> Then last Friday I get an sms stating they would collect and deliver my order. Receive my parcel and was told somebody else would collect the exchange. Later get a call saying its a mix up and I must wait for the driver again, waited till 19:15 but no show.<br> Monday 8am, 23/11/15, call takealot and let them know whats going on & make arrangements for collection & delivery after 4pm and get sms' confirming this. Delivery guy collects the exchanges only. Waited all evening, no parcel is delivered! Call Takealot at 8am this morning, I'm told they tried delivering at 1pm but I was unavailable and that they don't deliver after 5pm! This after getting sms' stating otherwise. Few minutes ago I get an sms to let me know they will collect the parcels....same parcels they already collected yesterday! DUMB!<br> <br> Contradictory practice! Communication is an EPIC FAIL
We apologise for sending you from pillar to post with the delivery and collection of your parcels. Our aim is to offer a convenient and hassle free experience from start to finish and we're sorry that your recent experience has only caused you frustration. Thank you for taking our complaints team's call to assist with this matter. They're currently liaising with the relevant courier to clarify the miscommunication and scheduled delivery and collection of your parcels. They'll make sure that this matter is corrected ASAP and that the necessary corrective action is taken to prevent such frustration in future.
Our team will be in touch with you again as soon as they've received the relevant feedback to assist with this matter further.
Kind Regards,
takealot.com
We apologise for sending you from pillar to post with the delivery and collection of your parcels. Our aim is to offer a convenient and hassle free experience from start to finish and we're sorry that your recent experience has only caused you frustration. Thank you for taking our complaints team's call to assist with this matter. They're currently liaising with the relevant courier to clarify the miscommunication and scheduled delivery and collection of your parcels. They'll make sure that this matter is corrected ASAP and that the necessary corrective action is taken to prevent such frustration in future.
Our team will be in touch with you again as soon as they've received the relevant feedback to assist with this matter further.
Kind Regards,
takealot.com