1 reviews | Active since Jun 2010
Delivery service(Mr Delivery)accuse us of *****ing
I called takealot on Friday and requested that the supervisor call me back. I haven't received a call back.<br> I ordered goods online and wanted to return 1 item. ( a cable) I requested another item. The courier came to pick up the cable and supp**** us with a new one. Later in the day he came back and accused us of having the old item and new item and said we never gave him the old item back. A lady from Mr Delivery called us and screamed that we must give back the old cable and that we are in possession of 2 cables. Seriously....??? Takealot call centre advised me to call Mr Delivery direct and explain the situation which i did and the lady at Mr Delivery Parow call centre had a very bad attitude and i have put the phone down. Takealot if you want more business from me, i exxcept you to solve the problem as i ordered the stock from you and not from Mr Delivery! Arlene Brink
Thank you for taking our complaints team's call to address this matter with you. This kind of behaviour is unacceptable and definitely not how we aim to treat our customers. We'll raise this with the relevant courier branch so that it can be addressed with the parties involved. We're really sorry for the unpleasant experience and we appreciate you allowing us the opportunity to resolve this with you.
As per your request we'll liaise with our returns team to arrange a collection for your replacement cable. Our team will also monitor this situation to ensure that it's actioned ASAP.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to address this matter with you. This kind of behaviour is unacceptable and definitely not how we aim to treat our customers. We'll raise this with the relevant courier branch so that it can be addressed with the parties involved. We're really sorry for the unpleasant experience and we appreciate you allowing us the opportunity to resolve this with you.
As per your request we'll liaise with our returns team to arrange a collection for your replacement cable. Our team will also monitor this situation to ensure that it's actioned ASAP.
Kind Regards,
takealot.com