RF
Ryan F

1 reviews | Active since Jun 2011

01 Nov 2016, 14:21

Delivery service has become pathetic

<p>I have had two orders in a row where the delivery has either been damaged or wrong. The first one was damaged, which you are busy exchanging. But now today I received my order that i placed yesterday and half the order is completely wrong. I ordered 2 fans and received cat food! i ordered these fans due to the heat, and now with your slow exchange policy i wont get these till next week. You havent ever disappointed me with service/delivery before, but two bad deliveries in a row is not acceptable. Either you need to review your delivery company or someone at your actual company is not doing their job properly. Either way, i will not be ordering off your site going forward as it is now unreliable. </p>

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Replies (1)
takealot.com
takealot.com's reply01 Nov 2016, 19:50
Official

Hello data,

It is with regret that we learn of this unpleasant experience with your order.

Thank you for raising your concerns with us and for allowing us to assist in finding a solution.

We will keep you posted on the status of your replacement order.

Regards

Takealot.com