Delivery query

I am a loyal takealot.com customer and have always had really good service from them. Since the lockdown started I've had 2 orders full filled. Their turnaround is a bit longer now but this is completely understandable as more people are shopping online now. Last week (13 May) however I ordered and paid via eft as I always do, I received communication that my order would be delivered on the 21st of May. When I checked the tracker the next day (14 May) the delivery date had changed to the May 19. Which was Tuesday, Tuesday I received no delivery. I checked the tracker as this would normally change if for any reason there is a delay in delivery. I also received no comms regarding the delay. I logged a query on their website as there are no other forms for communication at the moment. I received a very polite email from Ni-Shaat apologizing for the inconvenience and that my order would be delivered on the original date I was given (21 May). Today is the 22dnd and still no delivery neither has the date changed on the tracker. I emailed Ni-Shaat again, This time with no response. Then I logged another query on the websites, and received another email, this time from Reagan who said that my query was being looked at and that I would be given feedback soon. Still no feedback and no delivery. Could someone please tell me when to expect my goods?