Delivery of goods over 2 weeks late

I placed my order *** on the 1 December for Christmas goodies am on ting to R5064 which was meant to be delivered the following Monday 7 December. Nothing arrived that Monday. I then called 3 times on Tuesday to find out what the problem was and every time the call centre assistant said they would call back. Eventually this was brought under the team leaders attention Mr Clement who guaranteed that my order would be delivered on Friday after explaining to him that we are about to go on leave. Friday came and went no one from takealot called to advise were our order was. My husband then called takealot where he spoke to other managers who again apologize for our situation but couldn't explain what has happened to our order. He was then again assured that our delivery would be sent to our holiday designation on Monday. We are still waiting for our delivery. This is very unacceptable. I will never order from takealot again and will make sure that whoever I speak to will also know how dad service this company gives.