tZ
tracy Z

1 reviews | Active since Apr 2013

05 Jun 2015, 08:50

Delivery not happening

On Tuesday morning at 05:41 I placed my order, where it showed in stock, JHB & CPT, great! I will get my order by 4 June 2015 - even better, get an email confirming my order and payment and confirming delivery by 5 June 2015, its ok. This morning, all excited I go on the tracker to see what is happening, there is nothing, I call Mr Delivery, exceptionally helpful in trying to find out why my order is not showing on there side. I call TAKEALOT and I get informed that there was no stock in JHB, and its being shipped from the CPT warehouse and it has not even left Cape Town yet. So what have you been doing since my order was placed on TUESDAY to now, not even a courtesy email/sms to update me on the status? I expect my order today, and no later than today, otherwise I will accept a refund or a replacement of it. What a disappointment this has been!

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Replies (1)
takealot.com
takealot.com's reply05 Jun 2015, 09:25
Official
Hello tracyvz1983,

We understand your disappointment & apologise for the poor outcome of this order. If the listing showed that we had stock in JHB we expect this to be accurate & the least we should've done was inform you of any delays if this had changed. Our complaints team will look into this & check if delivery is possible for today & if not they'll be in touch with alternative options to try & resolve this asap.

Sincerely,
takealot.com