Delivery not fulfilled as per agreement and no communication

Upgraded my FNB Cheque Account and subsequent to this, I got an SMS from Takealot stating that their Delivery Team will call to arrange delivery, this is on 05 May 2021

06 May 2021 I get a call from the delivery team and I provide the delivery address and a suitable delivery date, which I then provide.

06 May 2021 I get an SMS confirming that my Bank Card would be delivered before 5pm on 11 May 2021. Which was fine as this was the agreement.

10 May 2021 I get an SMS reminder that my card would be delivered the following day.

11 May 2021 I get an SMS that the delivery team would deliver the card before 5pm on this day. I wait the whole day, no one shows and no one calls me to day anything.

12 May 2021 I call TakeAlot to query issue with my card and the consultant asks to schedule delivery on another date. At this point, it has now been a full week since I am waiting for my card and I am being asked to schedule another day? Mind you I agreed for delivery on 11 May 2021 because it is the day I am available and because I am constantly travelling. This to me was a very unpleasant experience, very unprofessional and totally unacceptable. The least TakeAlot could have done is to communicate and not waste my time.

FNB should rather use another courier to deliver to their clients because it is making the FNB brand look bad now.