1 reviews | Active since May 2013
Delivery not as discussed
<p>Hi there, </p> <p>It's my daugter's birthday tomorrow and I have to now explain to her why she does not have a present. I placed my order on Tuesday already and was only notified this morning that there is an issue. I would've been able to make arrangements, had I been notified earlier. Apparrantly my address was not validated properly, which has never been an issue before. Also is it beyond my comprehension how it took from Tuesday to Friday to realise there is an issue. </p> <p>This is not cool.</p>
Although I'm still sitting with an issue of getting something for my daughter, Takalot has contacted me with a proper explanation of where the issues came in an apologised. In the past and I have been very lucky/happy with them and although this time there was a lapse in service, they have bounced right back and in my eyes stepped up.
Thank you. You guys still seem to value your customers, even if things don't always go smoothly. It's more than I can say for a lot of places out there. I'm changing my review and star rating to reflect this. :)
Although I'm still sitting with an issue of getting something for my daughter, Takalot has contacted me with a proper explanation of where the issues came in an apologised. In the past and I have been very lucky/happy with them and although this time there was a lapse in service, they have bounced right back and in my eyes stepped up.
Thank you. You guys still seem to value your customers, even if things don't always go smoothly. It's more than I can say for a lot of places out there. I'm changing my review and star rating to reflect this. :)
Hello ivorza,
We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.
Thank you for taking our call and providing us with details regarding your concerns.
We are pleased that you have been assisted accordingly and we thank you for your patience and understanding.
Regards,
Takealot.com Team
Hello ivorza,
We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.
Thank you for taking our call and providing us with details regarding your concerns.
We are pleased that you have been assisted accordingly and we thank you for your patience and understanding.
Regards,
Takealot.com Team