1 reviews | Active since Jan 2013
Delivery Late
Package was meant to be delivered on the 6th, as displayed by your website. On the morning of the 5th, I was sent an email saying the package was with your courier partner FedEx.<br> <br> I saw the package was not scheduled for delivery (as it was meant to be) so I contacted your delivery dept. They told me the package is scheduled for tomorrow. This is unacceptable, I had someone wait home the whole day for it not be delivered! The least you could have done is contacted me to let me know.<br> <br> The 1st lady said she would follow up and get back to me. This never happened. 2 hours later, I called again and spoke to Jason, he seemed very reluctant to help. He said he cannot make promises that it will be delivered today. I will not be waiting home again, please contact me for alternate delivery FIRST THING TOMORROW MORNING.<br> <br> I am displeased with this poor service from TAKEALOT. In a country with poor service delivery, TAKEALOT is one of few left who actually care about their customers. As of today I am not so sure.<br> <br> Contact me ASAP.
We're so sorry that we missed your promised delivery date. You should have been informed of the change in the delivery schedule and we will address this with the responsible parties.
Thank you for taking our complaints teams call this evening and allowing us to investigate and giving us the opportunity to find a solution to this matter.
Our complaints team will be in touch with you again tomorrow with details
regarding the delivery confirmation.
Regards
Takealot.com
Best regards,
We're so sorry that we missed your promised delivery date. You should have been informed of the change in the delivery schedule and we will address this with the responsible parties.
Thank you for taking our complaints teams call this evening and allowing us to investigate and giving us the opportunity to find a solution to this matter.
Our complaints team will be in touch with you again tomorrow with details
regarding the delivery confirmation.
Regards
Takealot.com
Best regards,
