1 reviews | Active since Sept 2015
Delivery issues and honisty problem.
Dealing with Takealot since the days of \TAKE2""; R120K in 3 years. No documentation to sign on delivery and although I complained about this to all the couriers; nothing has been done. Today again a partial delivery. I phoned Mr delivery as soon as I arrived home only to be told the rest will be send off to me once it is received from takealot. Did not make sense so I phoned back and took a different approach; I asked the same lady to confirm what was received from Takealot and what was send to me? She confirmed the full order was send out for delivery. She promised to find out and come back to me;2 Hours later I received an E-mail to state the full order has been delivered. I asked her to get hold of the driver so that he can return with the rest. She told me to contact him myself and gave me Skynets Number"""
It's disappointing to hear about the troubles you've recently experienced as we take great pride in the reliability and accuracy of our deliveries. We're first to admit that things don't always go according to plan, but we try to learn from any mistakes or make up for any hiccups experienced as best as possible. We've instructed our complaints team to go over your order history to look into the issues you've experienced so that it can be addressed with the relevant departments.
They'll also liaise with our DC and the assigned courier with regards to the incomplete delivery you received yesterday to make sure that this is sorted out as soon as possible. Please allow our team some time to make contact with these departments after which they'll be in touch to assist.
Sincerely,
takealot.com
It's disappointing to hear about the troubles you've recently experienced as we take great pride in the reliability and accuracy of our deliveries. We're first to admit that things don't always go according to plan, but we try to learn from any mistakes or make up for any hiccups experienced as best as possible. We've instructed our complaints team to go over your order history to look into the issues you've experienced so that it can be addressed with the relevant departments.
They'll also liaise with our DC and the assigned courier with regards to the incomplete delivery you received yesterday to make sure that this is sorted out as soon as possible. Please allow our team some time to make contact with these departments after which they'll be in touch to assist.
Sincerely,
takealot.com