Delivery issues

On the 3rd of December I bought a Samsung Galaxy A20 as a Christmas gift for my brother.

Delivery was scheduled for 21 December, but the parcel arrived at the courier on 12 December already. It still hasn't been delivered. I know this is an issue with the courier and not with takealot itself, but since I've reached out to to takealot support they have assured me that delivery will be on 28/12/2020, 30/12/2020, 04/01/2021, 05/01/2021 and 07/01/2021.

The delay can be excused to a degree, but on the 6th of January I told them I'll be leaving a bad review if they promise me the package will be arriving on a certain day and it doesn't I'll leave this review. If delivery has failed 4 times already (+1 from before I started complaining) then they should have started investigating.