Delivery guy wanted extra money when I needed a bit of help

I order from takealot frequency and I've never had any problems, but today I encountered two very unprofessional takealot employees. I ordered a cot for my baby and it's very heavy. They came in a big truck and apparently called me but I have no missed calls and they were very rude because they were apparently waiting. They eventually brought the truck inside the property, and getting them to help me take the heavy cot up one flight of stairs was basically impossible as they wanted pocket money for helping. I eventually told them to just leave the boxes in the garage and go because I was very offended and annoyed by their behaviour. Please don't employ people who want money on top of the R200 delivery fee, just to help your customers move something heavy into the house instead of leaving it in the garage. I'm so disappointed and honestly feeling nervous about big deliveries going forward if these are the types of people who do the deliveries