1 reviews | Active since Dec 2015
Delivery Fiasco
Placed my order for multiple items on 19th Dec. When items did not arrive by the 24th, I phoned to check what the hold up was. There was a delay with one of the items, TAKEALOT suggested splitting the order and the delayed item be delivered separately, I agreed. They assured me that the items would be delivered that day or the next day.<br> <br> Initial delivery was only arranged on the 28th, at which point there was another delay as the items were apparently sent to the wrong branch. Delivery was rescheduled for later that day or at the latest the next day, the 29th. The item that originally delayed the order arrives, but no delivery on the 28/29th of the bulk of the items.<br> <br> It is now the 31st, every day since the 28th delivery has been rescheduled with no explanation as to why. I have called the call center numerous times with promises to get back to me, no one does, including a supervisor.<br> <br> I received an SMS this morning that delivery has been now rescheduled for the 4th Jan. This is unacceptable and still no one will get to me as to why this is happening, even after phoning this morning to find out again why my order was rescheduled for the 4th time in a row.<br> <br> Order: ***
We sincerely apologise for failing to communicate the reason for the
delay in delivering your order.
Thank you for taking Maxine from our complaints departments call
to investigate and resolve this matter as quickly as possible.
We will be in touch with you again shortly to confirm delivery and have your
parcel delivered to you today.
Regards
Takealot.com
We sincerely apologise for failing to communicate the reason for the
delay in delivering your order.
Thank you for taking Maxine from our complaints departments call
to investigate and resolve this matter as quickly as possible.
We will be in touch with you again shortly to confirm delivery and have your
parcel delivered to you today.
Regards
Takealot.com
