Delivery fee not refunded on falsely advertised product

I ordered a product that clearly showed the exact item I wanted. When the product arrived it was a totally different product, even the packaging was different. The total price included a delivery fee. I logged a return which was collected. The refund was processed minus the delivery fee. The supplier who falsely advertises should bear the cost of the delivery, not me. There is no way to email takealot with a query. So I am forced to go this route. It may only be R95 that I'm *****ing about but if 100 people log a return and do not receive the delivery fee it comes to R9 500 that is unjustly pocketed. Takealot make sure your suppliers supply what they advertise.