RC
Rona C

1 reviews | Active since Aug 2010

16 Oct 2023, 12:59

Delivery fee **** from Takealot.

Two items of an order were cancelled by Takealot from an order that I made on the 30th September. On the day of delivery Takelot said that two items were not available and cancelled them. Then I received notification that they were sending the product to me today, but were charging a delivery fee of R70.. My original order was for an amount of R683. The aluminium trolley plus the Cokes were cancelled by Takealot - and not by me. When I queried this they said that I placed a new order for the product and the new order is under R500 so I have to pay the fee of R70. But I never placed a new order.

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Rona C's update16 Oct 2023, 16:48
Reviewer Update
I'd like to thank Yusuf who called me to explain how this misunderstanding took place. He has rectified this matter and I'm very grateful to him for resolving the impasse.