Delivery Failure with no credit

I placed an order on 24 November 2024. Delivery was supposed to take place on 3 Dec 2024, but the order was split and one of the items was delivered on 9 Dec 2024.

After trying numerous avenues to get information on the rest of my items, I finally got hold of someone on 17 Dec 2024 to help me follow up on my order and I received a waybill number to contact the courier myself.

On 18 Dec 2024 my order changed to out for delivery, with an email from takealot to say that I have been credited for one of the 5 remaining items, be cause it was returned. I checked and indeed the credit is reflecting on the app, however the courier company says that the whole order was returned to sender, when I queried the non delivery on 19 Dec 2024.

There has been no credit for the remaining 4 items and I am unable to get in touch with Takealot. I am at my wits end. I have been a customer for years and this is the first time that I am having such issues.

Order Number: ***