Delivery Failure

Ordered an item on 22 May 2020 and reecieved communiction that the delivery date would be on 28 May 2020 before 17:00. The item was not delivered on the communicated date and I did not receive any communication from takealot advising on a delay.

Tried calling the customer care call centre but they are closed. Sent an email the next day which was actioned on 30 May 2020. The email was from a consultant Sivanesan Achary, who advised they dont know where the order was and they a tracking the courier company.

The consultant sent no feedback until I email requesting feedabck on the service failure. The feedback was that they still could not track the courier company with no expected resolution time.

It is now 7 days since the day the item was supposed tobe delivered and still no update or resolution. A company that cannot track their on service provider should not be in business. The lack of resolution and customer update is the worse service for any company.

My order number:***8