Delivery fail and dreadful communication

<p>On Monday I received a delivery of three of the four items in my order. I notified Takealot immediately. I got a message from Kelly to say the usual, "your query has been escalated to the relevant department". I never heard anything from her thereafter. I sent a few follow up emails in reply to this email but had no response. I then opened another ticket. Abongile then rep**** with Kelly's exact response. I then got, "Kindly be advised that the branch is doing a floor searched and delivery will be arranged", not exaclty an answer and how difficult is it to pick up the phone or send an email to say, 'apologies, the item was lost, we'll find it and get it to you'? It's now taken the whole week and it's two days since I last heard from Abongile. I still don't know where the rather large and expensive item is, what the problem was, or if they have found it and are arranging the delivery. I haven't had an apology for the inconvenience caused (you would think this would be standard in the very general responses that I received). I've been a customer of Takealot for years (since their inception) and always received great service, but I'm now starting to think things have changed there and it may not be a good idea to utilise their services in the future. There are many more options offering the same service which I have never had to try before.</p>