mP
mercy P

1 reviews | Active since May 2016

05 Jun 2016, 06:43

Delivery dilemma

<p>On Thursday I requested that Takelot change the address se. Below</p> <p>[takealot.com] Update: Re: Takealot | Order placed - Paid - change address | 749397</p> <p>i was told that it has left takealot but not scheduled for delivery yet - why could it not be changed at that point - you would rather let it return and have it process again - on Friday afternoon after mailing back and forth and even calling I see the item will be delivered to the address the existing address - so clearly you are not wanting to help.</p> <p>there is no one to accept the delivery, i have informed you , you still choose to delivery there despite having the amended address .</p> <p>when you receive the item as returned please cancel my order and refund my money </p>

0
Replies (2)
takealot.com
takealot.com's reply06 Jun 2016, 11:25
Official

Hello MercyPoole,

We are terribly sorry about the unpleasant experience you had with us recently, regarding the change of your delivery address that failed.

We have tried to contact you to gather additional information regarding the occurrence but we were unable to reach you.

We have addressed the issues with the parties responsible for the oversight and we will be dealing with this matter internally.

We have escalated the matter in the meantime and will reach out to you once we receive a response.

Regards
Takealot.com

mP
mercy P's update06 Jun 2016, 14:36
Reviewer Update

Thank you so much for resolving the problem. This could have been avoided if your team communicated properly.

I just received confirmation of the delivery - great

THANK YOU once again - much appreciated.

Star rating has also been updated