Delivery Delays

I've tried doing this the nice way in dealing with Takealot's customer service, but honestly, the responses I get is so unbelievably unhelpful. I've been buying from Takelot since 2015 and I've never experienced the poor caliber of service I’ve received this past few weeks. 30 November 2018 - Order placed and paid 7 December 2018 - Delay notification for Item A 8 December 2018 - Delay notification for Item B 10 December 2018 - Informed all items received and delivery scheduled for 14 December 2018 13 December 2018 - Delay notification for Item A (again) - first email to Customer Service 14 December 2018 - Informed all items received and delivery scheduled for 20 December 2018 14 December 2018 - requested clarity on why deliver will take a week if all items are received 15 December 2018 - order shipped to the courier branch and delivery scheduled for 18 December 18 18 December 2018 – SMS received at 07h09 for delivery before 17h00 18 December 2018 – SMS received at 16h21 delivery is delayed due to Insufficient address details (Takelot has been delivering parcels to me at this address since February 2017) 19 December 2018 – SMS received at 07h09 for deliver before 17h00 on 20 December 2018 Problem is I have another order that is supposed to arrive on 4 January 2019 but I have my doubts. You have definitely not lived your values with this experience. I also feel I need to point out that the people I have dealt with (Sizeka Mayekiso and Clinecia Prins) have had no solutions for me, only generic platitudes, was not forthright with any truthful outcomes and failed to find solutions and just continued to delay my order without making it easy for me. It literally just seems that now that you have my money you can continuously delay my order without any valid reason or if there were valid reasons it was not communicated to me. After (hopefully) receiving my two order I'm having serious doubts about ordering from Takealot again, which is sad because I've been a loyal customer for years.