Delivery delayed

I have been a loyal customer of takealot for years now, I have now been waiting for an order that has been delayed for 3 days, because the driver "is unable to reach me" surprisingly the delivery team is able to reach me on the same number that the driver cannot reach me on. I really need to travel and I cannot because I am awaiting delivery that has no indication of when I will receive. I am really disappointed with the service this time around.