RG
Rudene G
1 reviews | Active since Aug 2012
09 Nov 2016, 14:44
Delivery delay!
<p>I ordered a book from Takealot.com and paid more for the book than I could have gotten it from another online site as their delivery date was earlier. However I received an email the day before the delivery date stating they don't have stock and they will deliver the book when they have stock.</p> <p>I responded that they should cancel my order and refund me. But I still now don't have the book I expected to receive today. I order from Takealot quite frequently and I am really disappointed in their service this time. Surely they did not notice they did not have stock yesterday?</p>
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Replies (2)
takealot.com's replyOfficial
09 Nov 2016, 16:05Hello rudene-gerber,
We sincerely apologise for the troublesome experience with this order.
Thank you for accepting Melissa's call today and allowing us to clarify the details regarding your concern.
As discussed, we will engage with our buyers to confirm how soon the item will arrive and keep you posted.
Thank you for your patience.
Regards
Takealot.com
Best regards,
takealot.com's reply09 Nov 2016, 16:05
Official
Hello rudene-gerber,
We sincerely apologise for the troublesome experience with this order.
Thank you for accepting Melissa's call today and allowing us to clarify the details regarding your concern.
As discussed, we will engage with our buyers to confirm how soon the item will arrive and keep you posted.
Thank you for your patience.
Regards
Takealot.com
Best regards,
RG
Rudene G's updateReviewer Update
10 Nov 2016, 08:14I appreciate the fact that Takealot came back to me as soon as they did. However it did take me posting on this platform before I got a response. I hope to receive the book on Monday.
RG
Rudene G's update10 Nov 2016, 08:14
Reviewer Update
I appreciate the fact that Takealot came back to me as soon as they did. However it did take me posting on this platform before I got a response. I hope to receive the book on Monday.