Delivery Declined

Good evening,<br> <br> I am not totally satisfied with what happened to my delivery today.<br> <br> I was informed that my delivery was \declined"because they could not get hold of me. This was after I was awake before 8 and left the house for an hour between 11 and 12 and I had my phone glued to me should they phoned and then I came back and waited till after 7 when I was told this. Why did the driver not phone!? When I left our nanny was here. He could have picked up the phone and told me he can't reach me and I would have told him I am less than 1 km from my house I will be there in 5min. <br> <br> Do you want to tell me that if the sms says anytime before 17:00 you are not suppose to move from your home and wait the whole day? They are not going to put in an ounce of effort just to see if you are at home?In all honesty I don't believe they were here after all. <br> <br> There was another company who could not get hold of me because the main gate (at my office) personnel have left so the driver phoned me and he waited for me. It took me less than 5min to get to him. But he phoned and waited and that is what I call service.<br> <br> How are you going to improve this?"""