Delivery Dates Not Upheld - X Mas being Ruined - Takealot.com

I placed my order (Order Number: ********** 7) on December the 11th thinking and re-assured by Takealot.com that the delivery would arrive well before X mas. Being gifts for my son and other children the importance of them arriving before we depart on holiday was paramount. Its a typical fear for ordering online but assuming this mega business advertised accurate and honest delivery details I pressed on.

I was initially told via the site delivery would take place Friday the 14th but when my order confirmation came through after paying it said Wednesday the 19th and now on Wednesday the 19th I'm told it'll arrive on the 24th of December when we'll already have departed to KZN. I have asked if I can go to the warehouse in JHB where the parcel is now sitting and that isn't possible. I can't change the delivery address so it arrives in Durban and in short have been totally *****ed over by this business. I can't very well just go buy a whole new bunch of gifts so am in a predicament and for whatever reason, no one there seems to care.

Incredibly disappointing service and lack of delivery at a crucial time you'd think a nearly billion rand business could plan to avoid. I am still waiting for a solution before I depart on Friday morning and hope to get one which I'll update on this forum.