WL
Wayne L
1 reviews | Active since Dec 2015
04 Dec 2015, 09:21
Delivery Date Promise not kept!!
I ordered an item on Tuesday 1 December at 12:39. Delivery was scheduled for Thursday 3 December which never happened. <br> <br> After calling the call center to query the late delivery, I was told that it will only be delivered by the 7th.<br> <br> This is unacceptable. Why do I have to phone Takealot to query my late delivery? Why is there no communication from Takealot in this regard? the fact that I'm receiving it 4 days late is utter BS!! I might as well have spent my money somewhere else<br> <br> I WANT MY MONEY BACK BY THIS WEEKEND...AND PLEASE CLOSE MY ACCOUNT WHILE YOU ARE AT IT. THANKS [URL Removed]
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takealot.com's replyOfficial
04 Dec 2015, 11:39Hello Clandestine_ZA,
Thank you for taking Sheena from our complaints team's call to apologise for the delay with your parcel. The least we should have done wat to inform you about the delay when it became apparent that we weren't able to make delivery as promised. We've escalated this to the relevant management team in order to address the poor communication with the responsible department.
As discussed your parcel is being shipped from Cape Town via Skynet and delivery will be completed on Monday. Once again we sincerely apologise for the below par experience and appreciate your understanding of the matter.
Sincerely,
takealot.com
Thank you for taking Sheena from our complaints team's call to apologise for the delay with your parcel. The least we should have done wat to inform you about the delay when it became apparent that we weren't able to make delivery as promised. We've escalated this to the relevant management team in order to address the poor communication with the responsible department.
As discussed your parcel is being shipped from Cape Town via Skynet and delivery will be completed on Monday. Once again we sincerely apologise for the below par experience and appreciate your understanding of the matter.
Sincerely,
takealot.com
takealot.com's reply04 Dec 2015, 11:39
Official
Hello Clandestine_ZA,
Thank you for taking Sheena from our complaints team's call to apologise for the delay with your parcel. The least we should have done wat to inform you about the delay when it became apparent that we weren't able to make delivery as promised. We've escalated this to the relevant management team in order to address the poor communication with the responsible department.
As discussed your parcel is being shipped from Cape Town via Skynet and delivery will be completed on Monday. Once again we sincerely apologise for the below par experience and appreciate your understanding of the matter.
Sincerely,
takealot.com
Thank you for taking Sheena from our complaints team's call to apologise for the delay with your parcel. The least we should have done wat to inform you about the delay when it became apparent that we weren't able to make delivery as promised. We've escalated this to the relevant management team in order to address the poor communication with the responsible department.
As discussed your parcel is being shipped from Cape Town via Skynet and delivery will be completed on Monday. Once again we sincerely apologise for the below par experience and appreciate your understanding of the matter.
Sincerely,
takealot.com