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Sarah C
1 reviews | Active since Jan 2012
24 Dec 2015, 07:25
Delivery date not met
I ordered a video game which had a delivery date of the 23rd December. When querying why the delivery had not taken place I was told that I had not paid for the item which had been done via immediate EFT option on the day the order was placed. Proof of this was sent through to takealot via EFT which they have acknowledged receipt of. However due to this they are now quoting a delivery date of the 31 December which is over a week after the original delivery date. This product was a Christmas present and I deliberately took the time to confirm that it would be delivered in time for this. Had I been told that delivery was not until the 31st I would of bought the product else where!
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Replies (1)takealot.com's replyOfficial
24 Dec 2015, 09:51Hello wolkim,
We understand your disappointment by the extended delivery date for your order. We are only able to process orders once we've received payment. Your payment was only received yesterday and since this game has a lead time of 15 - 20 working days we're only able to promise delivery for the 31st of December. This is usually a worst case scenario and we'll arrange for your parcels delivery as soon as the stock has arrived from the supplier.
Our complaints team has not been able to get hold of you this morning and will call you again later today to go over the details of this matter.
Kind Regards,
takealot.com
We understand your disappointment by the extended delivery date for your order. We are only able to process orders once we've received payment. Your payment was only received yesterday and since this game has a lead time of 15 - 20 working days we're only able to promise delivery for the 31st of December. This is usually a worst case scenario and we'll arrange for your parcels delivery as soon as the stock has arrived from the supplier.
Our complaints team has not been able to get hold of you this morning and will call you again later today to go over the details of this matter.
Kind Regards,
takealot.com
takealot.com's reply24 Dec 2015, 09:51
Official
Hello wolkim,
We understand your disappointment by the extended delivery date for your order. We are only able to process orders once we've received payment. Your payment was only received yesterday and since this game has a lead time of 15 - 20 working days we're only able to promise delivery for the 31st of December. This is usually a worst case scenario and we'll arrange for your parcels delivery as soon as the stock has arrived from the supplier.
Our complaints team has not been able to get hold of you this morning and will call you again later today to go over the details of this matter.
Kind Regards,
takealot.com
We understand your disappointment by the extended delivery date for your order. We are only able to process orders once we've received payment. Your payment was only received yesterday and since this game has a lead time of 15 - 20 working days we're only able to promise delivery for the 31st of December. This is usually a worst case scenario and we'll arrange for your parcels delivery as soon as the stock has arrived from the supplier.
Our complaints team has not been able to get hold of you this morning and will call you again later today to go over the details of this matter.
Kind Regards,
takealot.com
