BA
Brett Allen-White
1 reviews | Active since Sept 2010
19 Jun 2015, 11:00
Delivery date changed with no communication
Not impressed with TAKEALOT at all. An ordered, in stock, paid for item (***) that was meant to be delivered today has now had an order status changed to delivery for 2 weeks from now and has only now been ordered from the supplier. Worst of all, I have to find this out for myself instead of TAKEALOT communicating with me. You have my money. Now you're wasting my time. I speak to the call centre and I'm told the item was in stock, so your system obviously isn't set up for multiple orders. How unprofessional is that?
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takealot.com's replyOfficial
19 Jun 2015, 14:51Hello brettaw,
We're sorry for only getting back to you now, but we needed some time to look into the details of this order. We apologise as it seems you received the wrong feedback. The product isn't being ordered from our supplier, but rather needs to be transported form our Johannesburg warehouse to Cape Town. The promised delivery for this order however is and always has been the 26th of June, which is next week Friday, to allow for the travel time required between our warehouses.
We realise this hasn't been the greatest of experiences and are doing our best to try and arrange for an earlier delivery. Our team will be in touch to confirm as soon as possible.
Kind Regards,
takealot.com
We're sorry for only getting back to you now, but we needed some time to look into the details of this order. We apologise as it seems you received the wrong feedback. The product isn't being ordered from our supplier, but rather needs to be transported form our Johannesburg warehouse to Cape Town. The promised delivery for this order however is and always has been the 26th of June, which is next week Friday, to allow for the travel time required between our warehouses.
We realise this hasn't been the greatest of experiences and are doing our best to try and arrange for an earlier delivery. Our team will be in touch to confirm as soon as possible.
Kind Regards,
takealot.com
takealot.com's reply19 Jun 2015, 14:51
Official
Hello brettaw,
We're sorry for only getting back to you now, but we needed some time to look into the details of this order. We apologise as it seems you received the wrong feedback. The product isn't being ordered from our supplier, but rather needs to be transported form our Johannesburg warehouse to Cape Town. The promised delivery for this order however is and always has been the 26th of June, which is next week Friday, to allow for the travel time required between our warehouses.
We realise this hasn't been the greatest of experiences and are doing our best to try and arrange for an earlier delivery. Our team will be in touch to confirm as soon as possible.
Kind Regards,
takealot.com
We're sorry for only getting back to you now, but we needed some time to look into the details of this order. We apologise as it seems you received the wrong feedback. The product isn't being ordered from our supplier, but rather needs to be transported form our Johannesburg warehouse to Cape Town. The promised delivery for this order however is and always has been the 26th of June, which is next week Friday, to allow for the travel time required between our warehouses.
We realise this hasn't been the greatest of experiences and are doing our best to try and arrange for an earlier delivery. Our team will be in touch to confirm as soon as possible.
Kind Regards,
takealot.com