MS
Mila S

1 reviews | Active since Apr 2019

12 Jan 2026, 11:09

Delivery date changed several times and now order is confirmed delayed!

I am deeply disappointed with the service regarding my latest order. After multiple date changes and zero helpful communication from your email support, I am still without my items.

The excuse of "awaiting supplier shipment" is no longer valid given how long this has been dragged out. You guys should have a deadline time frame from suppliers with regards to delivery to the warehouse. This is a scenario where it looks like the supplier does not also have stock but accepts orders then only orders as orders are received through takealot. This is unfortunately bad service delivery... and I never had issues with deliveries from takealot always received my items within 3 days. This delay in delivery is unacceptable and this after I reached out and made takealot aware that I need the order urgently... Also the only solution the customer service centre could give me was to cancel my order... like really? No other way forward just advised to cancel. This after waiting so long already?

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