CW
Christiaan W
1 reviews | Active since Dec 2015
17 Dec 2015, 15:56
Delivery date change
Tried to buy 5 items on [URL Removed] saw the delivery time showed 12 Jan 2015. phoned them and they said it is because one of the items is out of stock. while on the line we removed that item and the delivery time now showed the 22 Dec 2015. this was fine. made the payment and bought the other item separate (even had to pay delivery now for this one item). Once I received my confirmation email it showed that both the purchases will be delivered 13 Jan 2016. I phoned them back, and they said, sorry there is nothing they can do. I cancelled the orders.
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takealot.com's replyOfficial
17 Dec 2015, 16:50Hello christiaanvw,
Thank you for taking our complaints team's call to apologise for the hiccup with your delivery date. As discussed your order has been reinstated and should you make payment immediately your parcel should be delivered to you by latest 24 December.
Once again we apologise for the unnecessary concern this has caused and we appreciate you taking our call to assist with this matter.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to apologise for the hiccup with your delivery date. As discussed your order has been reinstated and should you make payment immediately your parcel should be delivered to you by latest 24 December.
Once again we apologise for the unnecessary concern this has caused and we appreciate you taking our call to assist with this matter.
Kind Regards,
takealot.com
Best regards,
takealot.com's reply17 Dec 2015, 16:50
Official
Hello christiaanvw,
Thank you for taking our complaints team's call to apologise for the hiccup with your delivery date. As discussed your order has been reinstated and should you make payment immediately your parcel should be delivered to you by latest 24 December.
Once again we apologise for the unnecessary concern this has caused and we appreciate you taking our call to assist with this matter.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to apologise for the hiccup with your delivery date. As discussed your order has been reinstated and should you make payment immediately your parcel should be delivered to you by latest 24 December.
Once again we apologise for the unnecessary concern this has caused and we appreciate you taking our call to assist with this matter.
Kind Regards,
takealot.com
Best regards,